7xbetPrivacy Policy

This page describes what we collect when you use 7xbet and how we keep that data protected. Our privacy commitments apply to all account holders, regardless of payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) or game type (live-dealer tables, slots, sportsbook, esports). We collect personal information for account verification, payment processing, and legal compliance; we do not sell your data to third parties.

When you open an account on 7xbet, we require your phone number (for SMS verification), email address, and personal name. If your withdrawal request exceeds our welcome offer, we collect a government ID (KTP, passport, or driving licence), address proof (utility bill or bank statement dated within three months), and bank account statement. These documents are encrypted and retained securely; they are used only for account verification and never shared with unrelated third parties.

Our servers may sit outside your jurisdiction (we operate infrastructure in multiple regions for redundancy); data transfers are encrypted end-to-end. Your payment information is processed by our payment partners (e-wallet networks and banks); we do not store full payment credentials. Cookies on 7xbet track your session state and game preferences; they are not used for advertising and expire on logout.

What Data We Collect on 7xbet

We collect two categories of data: account data and behavioural data. Account data includes your phone number (required for SMS verification), email address (required for login and support), full legal name (required for identity verification above our welcome offer withdrawals), date of birth (collected during identity verification), and payment method credentials (handled by payment processors, not stored by us in full form). Behavioural data includes your bet history (every bet placed, amount, outcome, timestamp), game session logs (which tables you join, how long you play, any errors), IP address, device type, and browser version.

We collect behavioural data automatically through our app and website. This data helps us detect suspicious activity (rapid account opening and withdrawal cycles, impossible bet patterns, use of stolen payment credentials). It also allows us to provide better service—for example, by recommending games based on your play history or notifying you of technical issues affecting your favourite tables.

During identity verification, we collect a photo of your government ID (KTP, passport, or driving licence), a utility bill or bank statement showing your name and address (dated within three months), and a bank account statement showing your name and account number. These documents are uploaded to our secure document server, not emailed or shared with us in plaintext. We retain them for 24 months; after that, they are deleted unless we are required by law to retain them longer.

How We Use Your Data on 7xbet

We use account data primarily for account verification, payment processing, and legal compliance. Your phone number is used to send SMS verification codes during signup and to contact you if we detect suspicious activity. Your email is used to send account notifications, support responses, promotion announcements (if you opt in), and invoice records. Your legal name and government ID are used to verify your identity when you request a withdrawal above our welcome offer. Your payment method details are passed to payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet networks); we do not retain the full credentials after the transaction completes.

We use behavioural data to prevent fraud, improve platform stability, and enforce our terms. Bet history allows us to detect account abuse (e.g., betting patterns that suggest collusion or money laundering). Game session logs help us diagnose technical problems and optimize streaming quality for users in regions like Jakarta, Bandung, Medan, Semarang, and Surabaya where network conditions vary. IP address and device fingerprinting help us detect if a single person is operating multiple accounts (which violates our terms).

We at 7xbet collect data only to operate the platform fairly, process your payments, and comply with law. Your data is not a product we sell.

Third-Party Data Processors and Storage

For identity verification above our welcome offer withdrawals, we use a third-party verification service that compares your uploaded government ID against official databases. This service does not retain your document; it returns only a verification result (approved or rejected). We retain the document images on our encrypted servers.

We use cloud storage providers (AWS, Google Cloud, or similar) to store encrypted account data and transaction logs. These providers have signed data-processing agreements; they are contractually prohibited from accessing your data for any purpose other than providing storage and backup. Our servers may be geographically distributed; your data may be replicated across multiple data centres for redundancy, but it remains encrypted in transit and at rest.

We share data with legal authorities (police, tax authorities, financial regulators) only when legally compelled by court order or statute. We do not volunteer your data to authorities. If we receive a legal request for your data, we notify you (if legally permitted) and provide only the minimum information required.

SMS Verification

We send SMS codes only during account opening and for security notifications; we do not send marketing SMS.

Email Communication

We send account notifications, support responses, and (if opted in) promotions related to Liga 1, Piala AFF, and other events.

Document Retention

Identity verification documents (ID, address proof, bank statement) are retained for 24 months, then deleted unless law requires longer retention.

Data Breach Response

If we discover unauthorized access to your data, we notify you by email and in-app message within 72 hours and describe remedial steps taken.

Your Rights and Our Obligations on 7xbet

You have the right to request a copy of all personal data we hold on you. Submit this request via in-app chat or email to our Privacy contact (listed on the Legal page); we will respond within 14 days with a CSV file containing your account data, transaction history, and identity verification documents (if applicable). You also have the right to request that we delete your data, subject to legal retention requirements. If you request account closure, we flag your account as closed; your balance is paid out within 10 business days via your original deposit method. However, we retain encrypted transaction logs for 24 months for tax and regulatory compliance.

You have the right to correct inaccurate personal data. If your name, email, or phone number is wrong, contact our support team and we will update it within 2 business days. You have the right to request that we limit how we use your data. For example, you can opt out of promotional emails while keeping account notifications. You can adjust these preferences in-app under "Account Settings" → "Privacy & Communication."

You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data. We encourage you to contact us first so we can address your concern directly. Our Privacy team responds to all complaints within 7 days weekday business hours.

Cookies and Tracking on 7xbet

We use cookies to maintain your session state and remember your preferences. Essential cookies (session ID, CSRF token) are required for the site to function; you cannot disable them. Preference cookies (language choice, theme preference, game filters) are optional; you can disable them in your browser settings. We do not use cookies for advertising or selling data to third parties.

When you load 7xbet in your browser, we set a session cookie that expires on logout. This cookie contains only your session ID; it does not contain your password, payment details, or personal information. Our app does not use cookies; it uses secure tokens stored in your device's encrypted storage. If you log out, your token is deleted and you must re-authenticate on next login.

We use analytics tools (such as Google Analytics) to measure page performance and user engagement. These tools do not track you individually; they collect anonymised, aggregate data (e.g., "1000 users loaded the blackjack page today"). You can opt out of analytics by disabling third-party cookies in your browser.

Summary: Your Data Privacy on 7xbet

We at 7xbet collect your phone number, email, and name for account setup. For withdrawals above our welcome offer, we collect government ID, address proof, and bank account statement for identity verification. We use this data for account verification, payment processing, and fraud prevention. We do not sell your data. We share data with payment processors and verification services only as needed to operate. Our servers use encryption; your data is protected in transit and at rest. You can request a copy of your data, request deletion (subject to legal retention), or adjust privacy preferences in-app.

If you have questions about our privacy practices, contact our Privacy team via the Legal page or in-app chat. Your data security and privacy are foundational to how we operate 7xbet.